Careers-Customer Care Rep
We are looking for people who care about the quality products and services they represent, their customers, and their co-workers. We are seeking women and men who are self-motivated, energized, customer service and sales focused. If you’re fashion forward, passionate, relentless, professional, and a “people-person,” we want to talk with you!
The Customer Care Specialist has a positive “can do” attitude to provide outstanding service in a fast-paced, customer-oriented retail call center environment.
- Professional appearance and strong work ethic
- Ability to multi-task
- Outstanding phone etiquette
- Strong computer skills
- Service-oriented, friendly and helpful attitude with the intention of satisfying the customer 100% while exercising good judgment and strong problem-solving skills both in person and on
- The ability to handle escalated situations with grace and professionalism
- Excellent organizational and communication skills (written and oral) required
- The ability to excel and support co-workers in a team environment while functioning as a self-directed learner
Requirements: You do not need sales, customer service, or retail furniture experience to be successful in this role. We will get you ramped up and ready to win!
We do, however, look at the following:
-Previous experience in a high-volume call center or similar environment is recommended.
-A minimum of two years of customer service experience is required.
-Knowledge of or experience in the furniture industry is highly preferred but not required.
We offer a Fantastic Benefits and Compensation Program!
Generous, competitive commission and bonus plan with uncapped earnings potential
Guaranteed base salary during first 6 weeks of employment
Self directed, blended learning program consisting of on-the-job training segments, computer based training modules and classroom training, designed so that you can focus on learning and growing your abilities at your own pace
Medical, dental, vision, life insurance, disability benefits, including dependant coverage
Recognition and reward programs
401(k) retirement savings plan with company matching
A host of other excellent benefits!